Making a Difference in Our Community

Here’s a great example of how our Local Consumer Program is making a difference for our community:

A customer had repairs completed on their home’s plumbing system. The business installed an incorrect part, which led to further issues and required additional repairs. When the customer reported the problem, they were initially offered a discount on future services. Through our mediation efforts, we helped bridge the gap between the business's and the consumer's perspectives and interests, leading to full compensation for both the original work and the additional repair—totaling over $2,000!

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