30-day Consumer Demand Letter
What's a 30 Day Demand Letter
If you are a consumer that feels that you have been scammed by a merchant who had sold you goods and services, you can file a Chapter 93A, also known as a demand letter.
A 30-day Demand Letter or 93A Letter in Massachusetts is an official notice that you or an attorney can draft. This includes a 30-day deadline for the merchant to respond before one files a lawsuit against them. The letter details all of the actions allegedly performed by the recipient that is in violation of the Massachusetts Consumer Protection Act. The letter should also include the sender's demands for relief and the noted deadline.
Massachusetts Consumer Protection Overview
The Consumer Protection Act was created to protect consumers from unfair and deceptive actions by businesses or individuals. Under this Act, the consumer has four (4) years from the date of the incident to take legal action against the business or individual. In Massachusetts, the amount sought must be $7,000 or less in order to be submitted to Small Claims Court, although every state has its own set limit. The consumer can hold the business or individual liable for attorney fees and triple damages if they don’t respond or settle the claim.
What To Include In Chapter 93A Demand Letter
The Chapter 93A is a letter that should have four specific things:
Your name and address
A detailed description of the product/services you are reporting, including the date of purchase and the amount paid
Statement of why you feel deceived, include the amount you suffered or lost
The relief you are seeking from the company, including the exact amounts
