Unordered Package? You May Be Victim of "Brushing" Scam

Consumers are reporting that they are receiving unsolicited packages. Some companies have been sending out small and inexpensive items and leaving positive reviews under the consumer's name to boost their online ratings on websites like Amazon. Doing this will help build their brand’s reputation and increase their sales.

If the company purchased your name and address from a legitimate marketing company, the damage is minimal to the consumer due to the limited access to your personal information. On the other hand, if the company obtained your information from a data breach, this could be a much more serious issue. In a data breach, hackers break into a company's or organization’s database and steal personal information including Social Security, banking numbers, phone, insurance, and any other information you had provided to the company. This could occur on social media websites, hospitals, banks, government agencies, and retail stores. The scammers can use this information to commit identity fraud and apply for loans and credit cards under your name.

Steps After Receiving Unsolicited Packages

1.) Notify the Retailer - You should contact your friends and family to confirm if the package was intended as a gift. If not, contact the retailer to report the package as Unwanted. Depending on the retailer, there may be an online form to fill out.

2.) Change Your Online Passwords - According to the Better Business Bureau, receiving an unsolicited package could be a tell-tale sign that your identity has been compromised.

3.) Review Credit Reports and Monitor For Changes - As a potential victim of identity fraud, you should check your credit reports for any suspicious activity or unfamiliar accounts/charges.

4.) Keep the Product - By federal law, you are not required to return unsolicited packages. Companies cannot send unordered merchandise and demand payment. You are legally entitled to keep it as a free gift.